Last updated: April 26, 2025
This Privacy Policy describes how Fragmex ("we," "us," or "our") collects, uses, and shares your information when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your personal data with transparency and care.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares or equity interest.
Company (referred to as "the Company," "We," "Us," or "Our") refers to Fragmex, a perfume and fragrance retailer operating in the United States.
Cookies are small files placed on your device by a website, containing details of your browsing activity and preferences.
Country refers to the United States of America.
Device means any device that can access the Service such as a computer, smartphone, or digital tablet.
Order means a request by you to purchase perfumes or fragrance products from us.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Fragmex website.
Service Provider means any third-party company or individual that processes data on our behalf to facilitate or support the Service.
Usage Data refers to data collected automatically from your use of the Service (e.g., pages visited, time spent).
Website refers to Fragmex, accessible from https://www.fragmex.com
You means the individual accessing or using the Service.
When you browse our store, create an account, or place an order, we may collect the following personally identifiable information:
Full name
Email address
Phone number
Shipping and billing address (Street, City, State, ZIP Code)
Payment information (processed securely via third-party payment processors — we do not store card details)
Order history and purchase preferences
Usage Data is collected automatically when you use our Service. This may include your device's IP address, browser type and version, pages you visit, time and date of your visit, time spent on pages, and other diagnostic data.
When you access our Service on a mobile device, we may also collect information such as your mobile device type, unique device ID, mobile operating system, and mobile browser type.
We use Cookies and similar tracking technologies to enhance your shopping experience and analyze site traffic. Technologies we use include:
We use cookies for the following purposes:
Necessary / Essential Cookies: Required to provide core website functionality such as shopping cart management and secure login. These cannot be disabled.
Preference Cookies: Allow us to remember your settings and preferences (e.g., language, currency) to personalize your experience.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve our service and product offerings.
Marketing Cookies: Used to deliver relevant fragrance recommendations and promotional content based on your interests.
You can instruct your browser to refuse cookies or notify you when cookies are being sent. Note that disabling cookies may affect some features of our website.
We use the personal data we collect for the following purposes:
To process and fulfill your orders: Including payment processing, shipping, and delivery of perfumes and fragrance products.
To manage your Account: Allowing you to access your order history, wishlist, and saved preferences.
To communicate with you: Sending order confirmations, shipping updates, and customer service responses via email, SMS, or phone.
To send promotional content: Sharing new arrivals, exclusive offers, and fragrance recommendations — only if you have opted in.
To improve our Service: Analyzing usage patterns to optimize our website, product catalog, and customer experience.
To manage your requests: Responding to inquiries, returns, and complaints.
For legal compliance: Meeting our obligations under applicable US federal and state laws.
For business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.
We may share your personal information in the following situations:
We do not sell your personal data to third parties.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. Order and transaction records are typically retained for up to 7 years in accordance with US tax regulations.
Usage Data is generally retained for a shorter period unless needed to improve the security or functionality of our Service.
Your data is processed at our operating locations within the United States. If you access our Service from outside the US, please be aware that your information may be transferred to and maintained on computers located in the US, where data protection laws may differ from your jurisdiction.
By using our Service, you consent to such transfer. We take all steps reasonably necessary to ensure your data is handled securely in accordance with this Privacy Policy.
You have the following rights with respect to your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request that we delete your personal data, subject to legal obligations.
Right to Opt-Out: Unsubscribe from marketing emails at any time using the link in any promotional email.
California Residents (CCPA): You have the right to know what personal information is collected, to opt out of its sale (we do not sell data), and to request deletion.
To exercise any of these rights, contact us at info@fragmex.com.
We take the security of your data seriously and implement commercially reasonable measures to protect it, including SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe your child has provided us with personal information, please contact us immediately and we will promptly remove it from our records.
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content or privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
If you have any questions or concerns about this Privacy Policy, please contact us:
By email: info@fragmex.com
By visiting our contact page: https://www.fragmex.com/contact
