Terms and Conditions

Last updated: April 26, 2025

Introduction

These Terms and Conditions ("Terms") govern your use of the Fragmex website located at https://www.fragmex.com and any purchases you make through our online store. By accessing our website or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our website.

Fragmex is a perfume and fragrance retailer operating in the United States. These Terms apply to all visitors, customers, and users of our Service.

You must be at least 18 years of age to use this website or make a purchase.

Products and Authenticity

All perfumes and fragrance products sold by Fragmex are 100% authentic and sourced from authorized distributors or brand-authorized channels. We do not sell counterfeit, imitation, or grey-market goods.

Product images, descriptions, and scent notes are provided for informational purposes and may vary slightly from the physical product due to monitor display settings or packaging updates by the manufacturer.

Orders and Pricing

When you place an order on our website, you are making an offer to purchase the selected products at the listed price. We reserve the right to accept or decline any order at our discretion.

• All prices are listed in US Dollars (USD) and include applicable taxes where required by law.
• We reserve the right to update prices at any time. The price charged will be the price displayed at the time of your order.
• We reserve the right to cancel orders in the event of pricing errors or stock unavailability, and will issue a full refund in such cases.
• Promotional discounts and coupon codes may not be combined unless explicitly stated.

Shipping and Delivery

We ship orders across the United States. Free standard shipping is available on all qualifying orders. Estimated delivery times are provided at checkout and are not guaranteed.

• Risk of loss and title for purchased products passes to you upon delivery to the carrier.
• Fragmex is not responsible for delays caused by the carrier, weather events, or circumstances beyond our control.
• It is your responsibility to provide an accurate shipping address. We are not liable for orders delivered to an incorrect address provided by you.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange under the following conditions:

• Returns must be initiated within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging to qualify for a full refund.
• Opened or used products are not eligible for return due to hygiene and safety reasons, unless the product arrived damaged or defective.
• To initiate a return, contact us at info@fragmex.com. We will provide instructions for returning the item.
• Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Intellectual Property Rights

All content on this website — including but not limited to text, images, logos, graphics, and product descriptions — is the intellectual property of Fragmex or its licensors and is protected by applicable US and international copyright laws.

You are granted a limited, non-exclusive, non-transferable license to access and browse this website for personal, non-commercial purposes only.

Restrictions

You are strictly prohibited from:

• Reproducing, distributing, or republishing any website content without prior written permission;
• Selling or commercially exploiting any content from this website;
• Using this website in any way that is unlawful, harmful, or damaging to Fragmex or other users;
• Engaging in data scraping, data mining, or unauthorized automated access to our website;
• Attempting to gain unauthorized access to any part of the website or its related systems;
• Using this website to distribute spam, malware, or any harmful content.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. Fragmex reserves the right to suspend or terminate accounts that violate these Terms.

User-Generated Content

If you submit reviews, comments, or other content to our website ("Your Content"), you grant Fragmex a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content in connection with our business. Your Content must be your own and must not infringe the rights of any third party. We reserve the right to remove any content at our discretion.

Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis without any representations or warranties of any kind. Fragmex makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information on the website or the uninterrupted availability of the Service.

Limitation of Liability

To the fullest extent permitted by law, Fragmex and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) this website or our products. Our total liability to you for any claim arising from these Terms or your use of our Service shall not exceed the amount you paid for the relevant order.

Indemnification

You agree to indemnify, defend, and hold harmless Fragmex and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or misuse of our website or products.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

Changes to These Terms

Fragmex reserves the right to update or revise these Terms at any time. Changes will be effective upon posting to this page with an updated "Last updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

Assignment

Fragmex may assign its rights and obligations under these Terms without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fragmex regarding your use of this website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in New York, NY for the resolution of any disputes arising under these Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@fragmex.com
• Contact page: https://www.fragmex.com/contact